1. How long is the return window for any products bought from this website?
rockspace offers returns for items within 7 days of receipt of shipment.
2. What should I do if I want to return the product?
You can demand a return or replacement within the applicable return window if the product arrives damaged or defective.
Contact us by phone, email or live chat with your name, order number, and a photo of the item’s condition. The return address is: 3100 E Cedar St STE 6，Ontario, CA 91761. Please DO NOT return any product without contacting us first. Once we receive your request, our customer service team will contact you ASAP to assist you with the problem.
Products may not be eligible for return in cases of being damaged after delivery due to misuse, incorrect model of product ordered or incorrect product ordered .
3. What should be shipped back when my return request is accepted?
In addition to the product itself, all original packaging and accessories shall also be returned. Otherwise, your return will be rejected.
4. Do I need to pay the shipping cost for the return?
If you are returning due to a product fault, we will be responsible for the shipping cost. However, for any other claims, you are responsible for shipping costs.
5. How long will it take for me to receive the refund?
Once confirmed, refunds will be sent back to the payment method of your original payment within one week after receiving a returned product.
6. How long is the warranty period?
All products have a one-year warranty. You can extend your warranty by providing your order number, name, and email.