Dear Valued Customers,

We regret to inform you that the rockhome app for our smart security cameras is currently facing issues and cannot access the internet, rendering it non-functional. We understand the inconvenience this may cause and sincerely apologize for any disruptions to your security monitoring experience.

In order to continue enjoying the features of our smart security cameras, we have a solution in place. We recommend all users to download the VicoHome app, which will seamlessly provide access to the camera functionalities and features. The VicoHome app offers the same user-friendly interface and reliable performance you have come to expect from our products.

For customers who have already purchased the Awareness Plan, rest assured that it will be fully supported through the VicoHome app. You will be able to continue benefiting from the plan's features and services without any interruption.

We understand that change can be challenging, but we are confident that the VicoHome app will offer an improved and enhanced user experience. Should you encounter any difficulties during the transition or have any questions regarding the app switch, please do not hesitate to contact our customer support team. We are here to assist you every step of the way.

Once again, we deeply apologize for any inconvenience this situation may cause and appreciate your understanding. Our commitment to providing you with reliable and effective smart security solutions remains unwavering, and we are continuously striving to improve your experience.

Thank you for being a part of our community and trusting us with your security needs.