This article applies to RSD0607 (AC750 Dual Band Wi-Fi Range Extender), RSD0608 (AC1200 Dual Band Wi-Fi Range Extender), RSD0617 (AC2100 Wi-Fi Range Extender), RSD0618 (AX1800 Dual Band Wi-Fi Range Extender), and RSD0623 (AC2100 Dual Band Wi-Fi Range Extender).

If you encounter an extender red light, no light or no Internet access after setting up your rockspace Wi-Fi range extender, follow the steps below to troubleshoot depending on your setup issues.

Fix rockspace Wi-Fi range extender setup issues

Case 1: The range extender's Signal LED is still solid red.

  1. Make sure your range extender is within an appropriate distance of receiving the router signal and there is not a lot of interference between them.
  2. Check the Wi-Fi password of the main router. Log in to the management page of your router if possible, and double-check the Wi-Fi password.
  3. Make sure the router doesn’t enable any security settings, like MAC Filtering or Access Control. And Authentication Type and Encryption type are Auto on the router.
  4. Check the encryption type of your router. rockspace AC extenders support WPA/WPA2 and AX extenders support WPA/WPA2/WPA3. 
  5. Reconfigure the range extender. Put the range extender 2-3 meters away from the router. Factory reset it by pressing the Reset button for a few seconds, then configure the range extender from scratch.
  6. If the reconfiguration doesn’t work, please update the range extender to the latest firmware and configure it again.

    Case 2: The range extender's Signal LED already turns solid blue, but end devices can’t connect to its Wi-Fi.

    1. Check the wireless signal strength of your end devices (your smartphone or computer). If only one end device cannot join the Wi-Fi of the range extender, remove the profile of the wireless network and connect it once again. And connect it to your router directly to see if it can connect.
    2. If multiple devices cannot connect to the extender’s network, please contact rockspace Support Team and tell us the error message if any.

    Note: If you can’t find the range extender’s SSID (network name) after successful configuration, that’s because the range extender and the main router share the same SSID and password. Visit I cannot find my range extender's network after configuration, what do I do if you need more help.

    Case 3: The range extender's Signal LED is off.

    1.  Check the connected devices of your main router. Disconnect some devices and try again.
    2. Check the encryption type of your router. rockspace AC extenders support WPA/WPA2 and AX extenders support WPA/WPA2/WPA3.
    3. Log in to your router and add the range extender's MAC address to its whitelist.
    4. Factory reset the range extender and reconfigure it.

      Case 4: No internet access after your end device (smartphone or computer) connects to the range extender.

      1. Check if the end device is set to obtain an IP Address automatically.
      2. Make sure the main router doesn’t enable any security settings, like MAC Filtering or Access Control. 
      3. Connect the same end device to the main router directly to check its internet connectivity. Check its IP address and Default Gateway when connected to the router and range extender.
      4. Update the range extender to the latest firmware and reconfigure it.

       

      If the problem is not solved by following the above steps, please contact us for free technical support.